What is Safe Internet?

Safe Internet is a service provided by Cytanet that filters Internet content and blocks internet applications. In an easy and practical way, the customers can select categories of Internet content, specific websites and or Internet applications to which they do not wish the users to have access.

What are the advantages of the service?

Some of the most important advantages of the Safe Internet service are the following. You can:

Who can access the Safe Internet service?

The Home edition is available to all our home customers with Internet access via a PSTN, ISDN and broadband ADSL (DSL Access Home/NetRunner Home) connection. The Schools and Business Use editions are available to all our business customers.

How can I obtain/activate the Safe Internet service?

You can call the Cytanet Call Centre (8000 8080) or visit any cytashop and ask to activate the Safe Internet service. You will be given a username and password. Upon activation you will receive by e-mail the service software and instructions for installation and use. You will need your username and password during installation of the software and to manage the service. Please note that for the Schools and Business Use editions you must visit a cytashop in order to activate the service.

What is the difference between the Safe Internet (fail-open) and Safe Internet (fail-close) software?

When fail-open is installed on a user’s computer and contact with Cytanet’s Profile Server is not possible, due, for example, to a firewall, Internet access is unrestricted. By contrast, when fail-close is installed on a user’s computer and contact with Cytanet’s Profile Server is not possible, Internet access is not allowed, except to certain URLs such as *.cytanet.com.cy, *.cyta.com.cy, *.cybee.com.cy, *.cytamobile-vodafone.com.cy, *.i-choice.com.cy, *.mivision.com.cy and to the private URLs 192.168.x.x, 10.x.x.x, 172.16-32.x.x. Please note that for the Schools and Business Use editions only the Safe Internet (fail-open) software is available.

What software am I using?

The software that you have installed on your computer is Safe Internet (fail close) which provides greater security. This means that if your computer is unable to connect with Cytanet’s Profile Server, Internet access will not be possible except to the URLs referred to in 5 (above). If you need to connect to the Internet, you can do so after first deactivating the filtering option in Control Panel. Remember, though, to reactivate it when you close your connection. Please note that for the Schools and Business Use editions only the Safe Internet (fail-open) software is available.

Where are the Safe Internet user instructions?

User instructions for Safe Internet are included in the e-mail that you will receive from the Cytanet Call Centre (8000 8080) upon activation of the service and on Cytanet’s Personalisation Services website (www.cytanet.com.cy).

How do I install the Safe Internet software?

Follow the instructions in the user guide by selecting the product of your interest from the main page.

Do I need a special browser to use Safe Internet?

No, Safe Internet is compatible with all the best known browsers, e.g. Microsoft Internet Explorer and Mozilla Firefox, provided that you are using the latest version.

Where do I use the password that I was given on activating the service?

The password you are given when you activate the service is used:

1. in "First Time Login" when the software is installed.
2. in "Profile Manager" to manage the service.
3. when using the Parent profile for Home edition and the Admin profile for the Schools and Business Use editions to surf the Internet.
4. when uninstalling the software and on the Control Panel to deactivate filtering.

Can I change the password that you gave me when I activated the service?

Yes. At any time, the administrator of the service (but not any user) can change the password that is provided upon activation of the service. This password is used in "Profile Manager" for managing the service and in the Parent profile for Home edition and the Admin profile for the Schools and Business Use editions for surfing the Internet.

In "Profile Manager", by clicking on the “Change Password” option in the left-hand menu, the Profile Manager can change the password, while by selecting the Parent or Admin profile in "Profile Manager", can change and modify the profile password.

What happens if, as an administrator of the service, I forget my password?

You can contact the Cytanet Call Centre (8000 8080) to be given a NEW password.

Can I create a user profile without a password?

Yes. In "Profile Manager" select the profile you wish to modify and activate the "No Password" option. We suggest that you use this option only on profiles with a high level of security.

In “Profile Manager” I create a new profile with a 4-character password xxxx. When I select “Add Profile”, the following message appears:

"Your new password must be between 5 and 64 characters".
Does this mean that the new profile has not been created? Why not?

The profile password must contain at least 5 characters.

1. the password that you use in "Profile Manager".
2. the password that you use in "Parent Profile" for Home edition and "Admin Profile" for Schools and Business Use editions.
3. the password for all the other profiles.

If you are just a user, you will have to speak to your administrator who can change ONLY the password for your profile.

On how many computers may Safe Internet be installed?

For the Home edition the service software may be installed on up to 3 computers in the same household. For the Schools and Business Use editions the number of software installations depends on the service package you have selected.

How many user profiles may I create once I have installed the software?

For the Home edition you may create up to 5 different user profiles and for the Schools and Business Use editions the number of profiles you can create depends on the service package you have selected. Two of these profiles are created automatically when you activate the service.

Τhe child profile blocks the following applications:

• File Sharing (all subcategories),
• Instant Messaging (all subcategories),
• VOIP (all subcategories),
• Mics Protocols (all subcategories),
• Streaming Media (all subcategories)

How can I add, remove or modify user profiles?

To add, remove or modify user profiles, you must be the administrator of the service and have access to the "Profile Manager" page. In "Profile Manager", the administrator can modify or delete existing profiles and create new ones.

Is there any extra charge for the creation of each profile?

Νο. There is no charge. The maximum number of profiles that you can create depends on the service package you have selected.

Can I use the "Profile Manager" page from my work computer or any other computer which does not have the Safe Internet software installed on it?

Yes. If you wish to use the "Profile Manager" page but you cannot physically access the computer on which the Safe Internet software has been installed, the service enables you to do so from any computer with an active Internet connection. Provided the hardware you are using does not block access to the "Profile Manager" page, go to: www.safeinternet.cytanet.com.cy for the Home edition and enter the Profile Manager password. For the Schools edition go to http://schools.safeinternet.cytanet.com.cy and for the Business Use edition go to http://smb.safeinternet.cytanet.com.cy

What happens if I am in “Profile Manager” and my computer remains inactive for more than 5 minutes?

When you are in "Profile Manager" and your computer remains inactive for more than 5 minutes, the link to "Profile Manager" will be disconnected. If you wish to continue, you will have to select "Manage Profile" again and re-enter your password.

Can a profile allow access to specific websites in a blocked category?

Yes. As an administrator of the service, having selected the profile you wish to modify, you will see on the top right of your screen the options "Reports", "Categories", "Protocols", "Allow", "Deny" and "Time". By clicking on "Allow" you can create a list of URLs to which you wish to allow access, even though they belong to categories of content that are not accessible.

Can I deny access to a website that belongs to an accessible category?

Yes. Having selected the profile you wish to modify, you will see on the top right of your screen the options "Reports", "Categories", "Protocols", "Allow", "Deny" and "Time". By clicking on "Deny" you can create a list of URLs to which you wish to deny access, even though they belong to categories of content that are accessible.

1. Double-click on the Safe Internet icon on the bottom right of your screen.
2. The "Internet Access Status" page will appear.
3. Select "Click here to Log Out and Choose a Profile".
4. Select the name of the profile you want and enter your password.

I surf the Internet using a particular profile. If I wish to end my Internet session, what must I do?

You must log out your profile, otherwise the next user of the computer will be able to surf the Internet using your profile.

What can I do if I see that a website has not been categorized or has been placed in the wrong category or if I want to block something new, e.g. a new application?

As an administrator of the service, you can submit a website for review if, for example, you believe that it has been placed in the wrong category, by clicking on the "Submit for review" tab in the "Profile Manager" menu.

Until the required changes have been made, you can temporarily use the "Deny List" option.

Where can I report illegal, undesirable and harmful Internet content?

You can visit the Cyberethics website http://www.cyberethics.info. Cyberethics is a Cypriot hotline that enables Internet users to file reports concerning illegal content on websites and newsgroups.

How can I terminate the Safe Internet service?

You must first uninstall the Safe Internet service software, using the password that you were given when you activated the service. Then you should call the Cytanet Call Centre (8000 8080) and ask for the service to be terminated so that your subscription fee is cancelled.

What does the system activity information that appears in "Reports" mean?

The activity information statistics that are registered concern the activity between the computer and the Internet but not exclusively that of the user. This means that, apart from the user’s visits to various websites, they also contain information on requests that the website itself carries out in other areas of the Internet so as to obtain the information that appears on the screen. Furthermore, if, for example, the computer has been affected by a virus and that virus attempts to visit various websites, or if the operating system or other software running on the computer tries to connect to the Internet (whether or not such attempts are allowed by the program manager), all this activity is registered and is included in the statistical information.